Frequently asked questions
Tours
How many participants are needed to ensure the start?
A minimum of 4 participants is required.
What happens if the minimum number of participants is not reached?
We will contact you 48 hours before the tour to let you know your options. You can either:
- Convince friends to join the group ;)
- Move your booking at a later date
- Get a full refund on your credit card *
* Expect a period of 48 to 72 hours for repayment.
It rains or it snows. Will the tour take place?
The tours take place rain or shine. Make sure you dress so that you can walk outside (comfortable shoes, warm, waterproof clothes, etc.).
I have something unexpected and want to cancel my tour. What is the refund policy?
If you cancel:
+ 24 hours before the tour: full refund.
- 24 hours before the tour: no refund.
Regarding the cancellation of a reservation for a private group (the group had required its own guide), an administration fee of 15% of the total invoice will be retained by Broue-Tours, even if the cancellation is made more than 24 hours before the tour.
To get your refund, contact us.
How much alcohol is planned for the tour? Do I need an accommodation?
We will drink approximately 15 ounces of beer per establishment over a total of 3 hours. The quantities are sufficient to appreciate the different products and make you have a good time with us. It is by no means a drinking bout.
However, some beers may have a higher alcohol percentage than others. It's up to you to judge and to consume responsibly. If necessary, your guide will be happy to suggest places to eat well before returning home.
Should we leave a tip for our guide? To waiters and waitresses?
Tipping your guide is optional, but highly appreciated, especially if you enjoyed your visit. The amount is at your discretion and may vary depending on your satisfaction and the size of your group *.
In most establishments, your guide will serve you your drinks. If not, we will take care of the tip to the waiter or waitress ourselves.
* For your information, the tip in the service industry is normally between 15 and 20%.
I don't like beer or I don't drink alcohol. What are my options?
If you don't like beer, we love you anyway. We will replace your beer tastings with another alcoholic drink. Please notify us in the remark section of the booking process.
If you don't drink alcohol, that's fine! Contact us before making your reservation. We will send you a special code that will reduce the price of your tour.
I have any dietary restrictions or allergies. Can I participate?
Be sure to let us know if you (or anyone in your party) have an allergy or dietary restriction when making your reservation. For example, we may replace some snacks with vegetarian options or replace your beer with another alcoholic beverage. Note, however, that all of our beers contain gluten.
What should i wear?
We do not enforce a strict dress code. (You're on vacation after all!) Be sure to wear closed-toe shoes, however, so you can access the brewing facilities. We therefore suggest that you leave your sandals at home.
Remember also that the tours take place rain or shine. So take a quick look at the weather before you leave.
Are my children welcome?
For the tour of the Old Port of Montreal, minors are unfortunately not admitted in some establishments.
For the Limoilou and St-Roch tours, children are admitted. Keep in mind, however, that the tour lasts 3 hours and is aimed at beer lovers ... You know your children better than we do, but experience has taught us that you will probably enjoy your tour more as a couple or with friends.
I am from outside the province. What is the legal age for consuming alcohol in Quebec?
The legal age is 18. You will need to confirm that you are 18 or over when making your reservation.
Private tours
I would like to organize a private tour. How it works?
It's simple: tell us about your project and we'll let you know if it's all possible!
Chèques-Cadeaux
Can I buy a gift certificate?
Yes, right here.The gift certificate provides a code, which is applicable on any of our tours. It has no expiration date and is not attached to a specific person, ie it can be used to book online by anyone who holds the check.
Covid-19
Quelles sont les mesures sanitaires en place?
Throughout the tour, we ask each guide and participant:
- Maintain the recommended distance of one meter from each other, unless you live at the same address
- To disinfect their hands at the entrance of each establishment visited
- Respect the mandatory wearing of a face covering
Mandatory face covering
Wearing a face covering is mandatory upon arrival and during travel in all covered public places. Once seated at your table, you can remove it.
What are the impacts of health measures on the progress of my tour?
The measures have been relaxed for the time being.
For the moment, all you have to do is wear a mask when traveling and wash your hands when you arrive at the various microbreweries.
Je présente des symptômes reliés à la COVID-19. Que dois-je faire?
Stay isolated and complete the COVID-19 symptom self-assessment to get a recommendation on the next step, depending on your condition. remplissez l’autoévaluation des symptômes de la COVID-19 pour obtenir une recommandation sur la prochaine étape, selon votre condition.
Contact us as soon as possible by email to cancel your tour and get a refund.
